Frequently Asked Questions (FAQ)

1. How long does delivery take?

Orders are processed within 1–2 business days and are typically delivered within 4–5 business days after dispatch.

2. How can I track my order?

Once your order is shipped, you will receive tracking details via Email, SMS, or WhatsApp.

3. Do you offer exchanges?

Yes. We offer exchanges only. Customers must notify us within 24 hours of receiving their order to be eligible for an exchange.

4. Do you offer refunds?

No. Jersey Copia currently does not offer refunds. We only provide exchanges subject to our Exchange Policy.

5. What if I receive a damaged or incorrect item?

Please contact us within 24 hours of delivery with your Order ID and clear photos of the product. Our team will assist you with the exchange process.

6. Can I exchange my jersey for a different size?

Yes, size exchanges are available subject to stock availability and provided the product is returned unused, unwashed, and with all original tags and packaging.

7. Are your jerseys true to size?

Yes. We recommend checking our Size Guide before placing an order to ensure the best fit.

8. Do you offer customized jerseys?

Yes. Selected jerseys can be customized with your preferred name and number. Customization availability may vary by design.

9. Can customized jerseys be exchanged?

No. Customized or personalized jerseys are non-exchangeable unless there is a manufacturing defect or an error on our part.

10. What payment methods do you accept?

We accept secure online payments through available payment gateways and Cash on Delivery (if applicable in your region).

11. Do you ship across India?

Yes. Jersey Copia delivers to most locations across India.

12. What if my preferred size is out of stock?

If your requested exchange size is unavailable, you may choose another product of equal value or receive store credit for future purchases.

13. How should I care for my jersey?

To maintain quality and print longevity:

• Machine wash cold

• Wash inside out

• Do not bleach

• Do not tumble dry on high heat

• Avoid ironing directly on printed areas

14. Can I cancel my order after placing it?

Orders can only be cancelled before they are dispatched. Once shipped, orders cannot be cancelled.

15. How can I contact Jersey Copia?

You can reach our support team through Email, WhatsApp, or the Contact Us page on our website.

16. What makes Jersey Copia different?

Jersey Copia offers premium-quality jerseys, unique custom designs, personalized options, fast delivery, and dedicated customer support — all designed for fans who want to Wear Their Passion.